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What is Phonecards by SMS?

Phonecards by SMS allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.


How do I buy a card?

Simply text MFC to 80556 for a £5 call credit
Simply text MFC to 84459 for a £3 call credit

The text message costs £5 or £3 (charged to you by your mobile provider) and for this we send you a calling card directly to your mobile phone.


What is MFC?

MFC stands for MyFreeCalls which is the name of the website.






How do I use phonecard?

Simply call the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you bought your card from then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it you are connected.


What if I have sent a text requesting a top up, but have not received a confirmation message back?

Generally a confirmation message is sent instantly, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. DO NOT resend the message as you will be charged twice.If after a couple of hours you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.


Are there any administration, subscription or other fees?

There are no administration, subscription or other fees. There is however a 0800 surcharge of two pence per minute from any mobile or landline and a 10p per minute surcharge from a payphone.


How much does a call to COUNTRY X cost?

For a full list of available destinations please click here


How are my calls billed?

The only charge you see is the cost of the premium rate text sent to 80556 or 84459, £3 or £5 respectively on your mobile phone bill.


Can I use my credit to call from any phone?

Yes, you can. If you decide to make a call from a phone other than the one you sent your text from, then you will have to use the PIN number supplied in the confirmation text.


Are there peak and off-peak rates?

No, the rates shown in a pricelist are available 24/7.


Can I use the service outside the UK?

Unfortunately our access numbers will work only in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.


When I ring someone abroad will they be charged for the call as well?

Normally the person receiving a call will never be charged. However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.






Phonecards by SMS service provided by Story Telecom.



 
 
 
 
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