How do I use Myfreecalls Instant?
Simply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. For queries about the billing procedure please go to the 'How are my calls billed' frequently asked question.
How do I sign up for your services?
To use Myfreecalls Instant you do not have to register. You just dial the access number that allows you to phone the international destination.
Why am I unable to dial certain access numbers?
There could be three reasons for getting an unobtainable tone:
Other operators like NTL, Telewest and mobile providers may need to open up our access numbers. To speed this process up contact your service provider, tell them the access number you wish to call and ask if you can open up the telephone number.
You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.
Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel) you simply omit this code and dial the Myfreecalls Instant access number directly. Omitting the Indirect Access code means the Myfreecalls Instant call will be charged by your line provider (usually BT). If you are using a Onetel PhonePal you can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have chosen the Onetel 'Select' option we would advise to contact Onetel to provide you with a code to override this feature.
Are there any administration, subscription or other fees?
The price stated behind every access number is all-inclusive. The advertised price includes VAT and the costs for the international part of the call. There are no further connection or subscription costs.
How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.
Calls are usually billed per second (BT, Telewest and NTL charge per second, for other service providers please check with your service provider if they bill per second or per minute), which means a call for 10 minutes and 30 seconds to a 2p/min access number will be a total cost of 10.5 minutes x 2p = 21p.
Your service provider also usually charges a minimum charge or connection fee for each call; for example BT applies a 5p minimum charge. NTL charges a 5p connection fee and Telewest a 6p connection fee for 08 numbers and 10p for 09 numbers. For other networks please contact your service provider.
Can I use this service from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
How are my calls billed?
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually BT, Telewest or NTL).
Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls,all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
Can I ring from my mobile?
Yes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any surcharge. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.
Operator / Contact number
Three ---- 08707 330 333
O2 ------- 08705 214 000
Orange -- 0800 80 10 80
T-Mobile - 08454 121 121
Virgin ---- 0845 6000 789
Vodafone -07836 191 191
Are there peak and off-peak rates?
Most of our access numbers have one flat rate, the only exception are 0845 and 0870 numbers, which are charged at the following rates depending on your service provider.
For specific landline and mobile charges please check with your service provider.
Can I use these access numbers outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you will not be able to use our services.
I am a NTL or Telewest customer, can I use Myfreecalls Instant?
Our access numbers can be used from most landlines including NTL or Telewest. The billing process for our access numbers works exactly the same as with BT; the charges will simply appear on your NTL or Telewest bill.
NTL and Telewest should charge the same rates as BT for our access numbers. However, if you would like to check their rates please visit their respective website.
When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged. However, if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad. This is also known as a roaming charge. For more information please contact your mobile provider.
Subject to availability. Calls are charged at your service providers rates. Calls from mobiles and some networks may be higher. Rates shown are the BT Together Option One rates and are effective from 01/03/06 and may change without prior notice.Services provided by Telco Global Ltd.
